GamerLink: Terms of Service

Effective: August 12th, 2026

01 ABOUT THIS AGREEMENT

1.1. Please read this entire agreement (“Agreement” or “Terms”). It is a contract between you and GamerLink, each a mobile app owned and operated by Sony Interactive Entertainment LLC (“GamerLink” or “us”), as applicable. Access to and use of the GamerLink mobile app (“App”) and services, as applicable (the App and services, are collectively, the “Services”) is expressly conditioned upon acceptance of this Agreement. You accept this Agreement by creating an account for GamerLink (“Account”) and/or by accessing or using the Services, and by continuing to use the Services after being notified of a change to these Terms. If you do not agree to these Terms, you will not be able to create an Account and will not be able to access or use the Services. “Affiliates” means the parent company, affiliated companies and subsidiaries of GamerLink, including, but not limited to, Sony Interactive Entertainment LLC, Sony Interactive Entertainment Europe Limited, and Sony Interactive Entertainment Inc.

1.2. PLEASE CAREFULLY READ THE BINDING ARBITRATION CLAUSE AND CLASS ACTION WAIVER IN SECTION 9. IT AFFECTS HOW DISPUTES ARE RESOLVED BETWEEN YOU AND GAMERLINK (AND ITS CURRENT OR FORMER AFFILIATES, PARENTS, OR SUBSIDIARIES), AND INFORMS YOU OF YOUR OPT-OUT RIGHTS.

NOTE: Depending on where you reside, you may have rights under applicable local laws that cannot be limited or waived. Nothing in this Agreement limits any such rights under those local laws.

1.3. To accept these Terms and access or use the Services, including creating an Account, you must be at least 13 years of age and have reached the legal age of majority in the country in which you reside.

1.4. We may also require that you agree to additional content-specific or service-specific terms or policies (“Usage Terms”) to access certain services or products available through the Services. By accessing those services or products, you agree that the applicable Usage Terms become part of this Agreement and govern your access and use of them.

1.5. By accepting this Agreement, you affirm that you: (i)(a) are at least 13 years of age, (b) that you have read this Agreement and agree to abide by its terms and the other terms incorporated into it by reference; and (c) that you have reviewed and consent to the GamerLink Privacy Policy (found at https://gamerlinkapp.com/privacy) or (ii) that your parent or legal guardian is accepting this Agreement on your behalf. If you are accepting this Agreement on behalf of a child under 18 ("child"), you also (a) represent that you are the parent or legal guardian of the child; (b) affirm that you accept this Agreement and acknowledge the GamerLink Privacy Policy on behalf of your child; and (c) accept all liability for their actions on the Services and compliance with these Terms.

1.6. Breach of this Agreement by you may result in the temporary or permanent suspension of your access and use of the Services, Account suspension, termination, and loss of access or restricted access to the content associated with you or your Account. See Section 8 for more information.

02 THIRD-PARTY SERVICES ON GAMERLINK

2.1. We may also provide access (paid or unpaid) to content, products, or services offered by publishers or entities other than GamerLink and its Affiliates (“Third-Party Services”). When you use the Services to access Third-Party Services, the applicable terms of this Agreement and any applicable Usage Terms will govern your use of that Service.

2.2. “GamerLink Content” includes any games, movies, videos, music, services (including Third-party Services), and other digital products or content made available through our Services. Some of our Content and features may not be available or supported in your country or language. The availability of the Services, its features, and the Content, varies and is subject to change at any time.

2.3. GamerLink does not endorse Third-Party Services promoted or marketed on the Services. Any such Third-Party Services may also require you to accept additional and separate terms and conditions that govern your use of those Third-Party Services (“Third-Party Terms”). Any violation by you of such Third-Party Terms may also be deemed a violation of these Terms.

03 ACCOUNT CREATION, USAGE AND SECURITY

3.1. All information provided during Account creation and during the use of your Account must be accurate. We reserve the right to suspend, terminate or restrict any Account (including as stated in Section 8 of this Agreement) that uses or was created using false information, or that we determine was created or used for a purpose that violates this Agreement.

3.2. All users should safeguard their Account sign-in ID, password, passkey, or other authenticating information and take steps to prevent access to their Account by other persons on any shared devices or otherwise. We have no liability for any unauthorized usage of any Account.

3.3. If we believe your Account has been compromised, we may take actions to protect you and GamerLink. Such actions may include resetting Account passwords or revoking passkeys as well as, suspending Accounts or restricting Account activities or access.

3.4. GamerLink has the right to deny the creation of any Account and/or access to and use of the Services, for any reason, in its sole discretion.

04 CODE OF CONDUCT

Except as set forth herein, the Services are for everyone, regardless of race, gender identity, sexual orientation, ethnicity, nationality, color, immigration status, social and economic class, educational level, shape and size, family status, political belief, religion, and mental and physical ability or any other attribute that people use to label others or divide communities.

The App and Services allow you to interact with others for the purpose of engaging in gameplay. It is important for all our users to respect the rights of others and refrain from misuse of the Services. Accordingly, when you create an Account you agree that you will follow the rules (“Code of Conduct”) when using the Services.

We are committed to providing a safe and welcoming environment. If you breach this Code of Conduct, or your conduct off GamerLink gives us reason to believe you may endanger the safety or well-being of our community, we may take any action as reasonably necessary to protect GamerLink and our users.

If you believe someone has breached the Code of Conduct, tell us so we can take action to help keep GamerLink and our community safe. It is particularly important to tell us if you think there is a risk anyone could get hurt in real life. If you see someone else misbehaving, report them to us by emailing us at support@gamerlink.gg.

We are not responsible for monitoring or recording any activity or communications on GamerLink, although we may do so to investigate violations of or enforce this Agreement, or to protect the rights and property of GamerLink, its Affiliates, its partners, and customers. We are not liable for any violation of this Agreement by you or by any other GamerLink user. Violations of our Code of Conduct may result in moderation action taken against your Account and/or your use and access to the Services (see Section 8 for more information). We may also notify law enforcement (or another appropriate government agency) if the breach involves a threat to the life or safety of yourself or others, or any other activity that we believe to be unlawful.

05 USER INFORMATION AND USER GENERATED CONTENT

5.1. User Information. We may provide functionality allowing you to share information relating to your presence on GamerLink, including your name, sign-in ID, Online ID, profile, pictures, friends list, communications and interactions (including by voice), activities, information on your gameplay, and content you view (collectively, "User Information"). Only share User Information with friends who you know want to receive it, and whose age is appropriate for the Content you are sharing. You hereby authorize us to use, distribute, copy, display, and publish your User Information in connection with your use of the Services, without payment to you.

You may have an opportunity to share your User Information relating to your Account or activities on GamerLink via Affiliates or Third-Party Services. If you choose to do so, use or distribution of your User Information on any Third-Party Service may be subject solely to that third party's terms of service and privacy policy; please review those documents before sharing your User Information.

5.2. User Generated Content. We may provide functionality that allows you to create, post, or transmit content such as text, messages, comments, screenshots, pictures, photographs, voice, music, videos, streams, gameplay and game-related information and other materials created by you or others, and/or shared by you or others, via the Services or select Third-Party Services (“UGC”). By utilizing such functionality, you grant GamerLink a worldwide, royalty-free, perpetual, non-exclusive license to use, distribute, copy, modify, display, and publish your UGC on, and in connection with, the Services, without any payment or obligation to you or any third parties. You further authorize GamerLink to sublicense its rights to any third party, including its Affiliates. You hereby waive, to the extent permitted by applicable law, all claims, including any moral or patrimonial rights, against GamerLink, and its Affiliates for GamerLink's, its Affiliates, or any third party's use of UGC. By creating, posting, streaming, or transmitting any UGC, you represent and warrant that you have the appropriate rights to use, create, post, distribute, and transmit UGC and to grant the foregoing license, and that doing so does not infringe the rights of any third party or violate any law.

5.3. We reserve the right to suppress, block, hide, remove, or delete any User Information or UGC at our discretion, and to report any illegal UGC and related User Information to the appropriate authorities.

5.4. You agree to cooperate in resolving any dispute that may arise from your User Information or UGC.

5.5. If you believe in good faith that your copyrighted work has been reproduced through any of our Services without authorization in a way that constitutes copyright infringement, please see our Copyright Policy for information about how to submit a claim.

06 CONTENT LICENSE AND RESTRICTION

6.1. All intellectual property rights subsisting in our Content, including all software, data, services, and other content subsisting in or used in connection with the Services, and access to Content and hardware used in connection with the Services belong to GamerLink, its Affiliates, and its licensors.

6.2. Except as stated in this Agreement, all Content provided through the Services is licensed on a non-exclusive and revocable basis to you for your personal, private, non-transferable, non-commercial, limited use on and within the Services.

6.3. You may not sell, rent, lease, loan, sublicense, modify, adapt, arrange, translate, reverse engineer, decompile, or disassemble any portion of the Services or the Content.

6.4. You may not create any derivative work, reproduce or transfer any portion of the Services or the Content, or use the Services or the Content for purposes of resale, public performance, display, distribution or broadcast, except as stated in this Agreement or as expressly permitted by us.

6.5. You may not bypass, disable, or circumvent any encryption, security, digital rights management or authentication mechanism existing in or in connection with the Services, or any of the Content offered through the Services.

6.6. You may not use viruses, spyware, or automated methods, such as bots or scripts to interact with the Services, Content, or your Account, or to otherwise interfere or disrupt the normal operation of the Services.

6.7. The limited license granted herein, and all use of the Services and Content, is expressly conditioned on your compliance with this Agreement's terms, applicable Usage Terms, other applicable agreements, if any, and all applicable copyright and intellectual property rights laws.

6.8. Except for the rights expressly granted herein, GamerLink, its Affiliates and its licensors reserve all rights, interests, and remedies in connection with the Services and Content. Upon termination of this Agreement, your Account, or license to any Content, you will immediately cease use of the Services and the Content and delete or destroy any copies thereof.

6.9. All company, product, and service names and logos referenced on the Services are the marks, trade names, trademarks, service marks, and registered trademarks or service marks ("Marks") of their respective owners. You may not use or reproduce any Marks without the owner's express written consent. You may not remove any proprietary notices or labels from the Services or any Content.

07 BETA VERSION

7.1. At any time, GamerLink may provide a “beta” or pre-release version of the Services and/or Content (the “Beta”) to gather early feedback on the quality and usability of new features and functionality. You understand and agree that your participation in any such Beta is voluntary and does not create a legal partnership, agency, or employment relationship between you and GamerLink. GamerLink may make such a Beta program available to users by online registration and/or enrollment via the App. You understand and agree that GamerLink may collect and use information from your devices and peripherals (e.g., device ID, IP address) to enroll you in the Beta and/or determine your eligibility to participate. Your participation in the Beta is governed by this Agreement and any additional license terms that may separately accompany the Beta.

7.2. Any Beta is provided on an “AS IS” and “AS AVAILABLE” basis and may contain errors or inaccuracies that could cause failures, interruptions, and corruption or loss of data from your device and any connected peripherals. GamerLink strongly encourages you to backup all data and information on your device and any peripherals prior to participating in any Beta. You expressly acknowledge and agree that all use of any Beta is at your sole risk. YOU ASSUME ALL RISKS AND ALL COSTS ASSOCIATED WITH YOUR PARTICIPATION IN ANY BETA, INCLUDING, WITHOUT LIMITATION, ANY INTERNET ACCESS FEES, BACKUP EXPENSES, COSTS INCURRED FOR THE USE OF YOUR DEVICE AND PERIPHERALS, AND ANY DAMAGE TO ANY EQUIPMENT, SOFTWARE, INFORMATION OR DATA.

7.3. GamerLink reserves the right to modify the terms, conditions or policies of the Beta at any time with or without notice to you, including terminating the Beta or revoking your participation in the Beta (or any portion thereof) at any time. You acknowledge that GamerLink has no obligation to provide a commercial version of the Beta, and if one is made available it may have features or functionality different than that contained in the Beta.

7.4. GamerLink may provide you with the opportunity to submit comments, suggestions, ideas, improvements or other feedback regarding your use of the Beta (the “Feedback”). GamerLink shall have the right to retain and use any such Feedback for any purpose in the Services or in any other current or future products or services without compensation to you. GamerLink has no obligation to use, accept or consider your Feedback.

08 ACCOUNT TERMINATION, CONSOLE SUSPENSION, AND OTHER REMEDIAL ACTIONS

8.1. Termination by You. You may terminate your Account at any time by contacting support@gamerlink.gg.

8.2. Suspension or Termination of your Account. We may suspend or terminate any Account, or indefinitely suspend or discontinue online access to the Services, in the event of a violation of this Agreement, or as may be reasonably necessary to protect our users, our partners, the Content, the Services, or other GamerLink interests.

8.3. Effect of Termination. After your Account or access is terminated, you will not be able to access GamerLink’s Services. Any account information, profiles, pictures, friends list, communications, gameplay, or other information saved on, or requiring connection to, GamerLink will not be retained or accessible. Account termination is irreversible.

8.4. Other Remedial Actions. If we determine that you have violated this Agreement (including the Code of Conduct, the Usage Terms, or any other incorporated terms), or that your actions have injured or damaged the GamerLink community, we reserve the right to take any action we believe necessary to remedy the violation or to protect GamerLink’s interests, including: (a) the automatic removal or blockage of Content associated with those Accounts; (b) implementation of upgrades or devices intended to discontinue unauthorized use; (c) the permanent or temporary disablement of access to any of the Services, Content or features; (d) notifying law enforcement or the appropriate regulatory authority; and (e) initiating legal action.

09 BINDING INDIVIDUAL ARBITRATION

9.1. Purpose. The term "Dispute" means any dispute, claim, or controversy between you and GamerLink or any of its current or former Affiliates, including parents or subsidiaries, and any predecessor or successor entity to any of the foregoing (each, a “GamerLink Entity” and collectively, “GamerLink Entities”) regarding the Services, whether based in contract, statute, regulation, ordinance, tort (including fraud, misrepresentation, fraudulent inducement, or negligence), or any other legal or equitable theory, and includes the validity, enforceability or scope of this "BINDING INDIVIDUAL ARBITRATION" section (with the exception of the enforceability of the Class Action Waiver clause below). "Dispute" is to be given the broadest possible meaning that will be enforced. If you have a Dispute with any GamerLink Entities or any of a GamerLink Entity's officers, directors, employees and agents that cannot be resolved through negotiation within the time frame described in the "Notice of Dispute" clause below, you and the GamerLink Entity that you have a Dispute with agree to seek resolution of the Dispute only through arbitration of that Dispute in accordance with the terms of this section, and not litigate any Dispute in court, except for those matters listed in the Exclusions from Arbitration clause. Arbitration means that the Dispute will be resolved by a neutral arbitrator instead of in a court by a judge or jury.

9.2. EXCLUSIONS FROM ARBITRATION. YOU AND THE GAMERLINK ENTITIES AGREE THAT ANY CLAIM FILED BY YOU OR BY A GAMERLINK ENTITY IN SMALL CLAIMS COURT ARE NOT SUBJECT TO THE ARBITRATION TERMS CONTAINED IN THIS SECTION.

9.3. OPT-OUT RIGHTS. YOU HAVE THE RIGHT TO OPT OUT OF BINDING ARBITRATION AND CLASS ACTION WAIVER WITHIN 30 DAYS. IF YOU DO NOT WISH TO BE BOUND BY THE BINDING ARBITRATION AND CLASS ACTION WAIVER IN THIS SECTION, YOU MUST NOTIFY US IN WRITING WITHIN 30 DAYS OF THE DATE THAT YOU ACCEPT THIS AGREEMENT UNLESS A LONGER PERIOD IS REQUIRED BY APPLICABLE LAW. YOUR WRITTEN NOTIFICATION MUST BE MAILED TO 13031 W. JEFFERSON BLVD. SPACE 300, LOS ANGELES, CA 90094, ATTN: LEGAL DEPARTMENT/ARBITRATION AND MUST INCLUDE: (1) YOUR NAME, (2) YOUR ADDRESS, (3) GAMERLINK ONLINE ID, IF YOU HAVE ONE, AND (4) A CLEAR STATEMENT THAT YOU DO NOT WISH TO RESOLVE DISPUTES WITH ANY GAMERLINK ENTITY THROUGH ARBITRATION.

9.4. NOTICE OF DISPUTE. IF YOU HAVE A DISPUTE WITH ANY GAMERLINK ENTITY, YOU MUST SEND WRITTEN NOTICE TO 13031 W. JEFFERSON BLVD. SPACE 300, LOS ANGELES, CA 90094, ATTN: LEGAL DEPARTMENT/ARBITRATION, ATTN: GAMERLINK LEGAL DEPARTMENT: DISPUTE RESOLUTION, TO GIVE THE GAMERLINK ENTITY YOU HAVE A DISPUTE WITH THE OPPORTUNITY TO RESOLVE THE DISPUTE INFORMALLY THROUGH NEGOTIATION. You agree to negotiate resolution of the Dispute in good faith for no less than 60 days after you provide notice of the Dispute. If the GamerLink Entity you have a Dispute with does not resolve your Dispute within 60 days from receipt of notice of the Dispute, you or the GamerLink Entity you have a Dispute with may pursue your claim in arbitration pursuant to the terms in this section.

9.5. CLASS ACTION WAIVER. YOU AND THE GAMERLINK ENTITY WITH WHICH YOU HAVE A DISPUTE AGREE THAT ARBITRATION WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS OR REPRESENTATIVE ACTION OR AS A NAMED OR UNNAMED MEMBER IN A CLASS, CONSOLIDATED, REPRESENTATIVE OR PRIVATE ATTORNEY GENERAL ACTION, UNLESS BOTH YOU AND THE GAMERLINK ENTITY WITH WHICH YOU HAVE A DISPUTE SPECIFICALLY AGREE TO DO SO IN WRITING FOLLOWING INITIATION OF THE ARBITRATION. IF APPLICABLE LAW PRECLUDES ENFORCEMENT OF THE LIMITATION IN THIS PARAGRAPH AS TO A PARTICULAR REMEDY, THEN A CLAIM SEEKING THAT REMEDY (AND ONLY THAT REMEDY) MUST BE SEVERED FROM THE ARBITRATION AND BROUGHT IN COURT. THIS PROVISION DOES NOT PRECLUDE YOUR PARTICIPATION AS A MEMBER IN A CLASS ACTION FILED ON OR BEFORE AUGUST 20, 2011.

9.6. Initiation of Arbitration/Selection of Arbitrator. If you or the GamerLink Entity you have a Dispute with elect to resolve your Dispute through arbitration, the party initiating the arbitration proceeding may initiate it with the American Arbitration Association ("AAA"), www.adr.org, or JAMS www.jamsadr.com. The terms of this section govern in the event they conflict with the rules of the arbitration organization selected by the parties.

9.7. Arbitration Procedures. Because the Services provided to you by the GamerLink Entity you have a Dispute with concern interstate commerce, the Federal Arbitration Act ("FAA") governs the arbitrability of all Disputes. However, applicable federal or state law may also apply to the substance of any Disputes. For claims of less than $75,000, the AAA's Supplementary Procedures for Consumer-Related Disputes ("Supplementary Procedures") shall apply including the schedule of arbitration fees set forth in Section C-8 of the Supplementary Procedures; for claims over $75,000, the AAA's Commercial Arbitration Rules and relevant fee schedules for non-class action proceedings shall apply. The AAA rules are available at www.adr.org or by calling 1-800-778-7879. Further, if your claims do not exceed $75,000 and you provided notice to and negotiated in good faith with the GamerLink Entity you had a Dispute with as described above, if the arbitrator finds that you are the prevailing party in the arbitration, you will be entitled to recover reasonable attorneys' fees and costs as determined by the arbitrator, in addition to any rights to recover the same under controlling state or federal law afforded to the GamerLink Entity you have a Dispute with or you. The arbitrator will make any award in writing but need not provide a statement of reasons unless requested by a party. The award will be binding and final, except for any right of appeal provided by the FAA, and may be entered in any court having jurisdiction over the parties for purposes of enforcement.

9.8. Arbitration Location. You or the applicable GamerLink Entity may initiate arbitration in either San Mateo County, California or the United States county in which you reside or the country in which the Account is registered, if the Account is registered in a country outside of the United States. In the event that you select the county of your United States residence, the GamerLink Entity may transfer the arbitration to San Mateo, County in the event that it agrees to pay any additional fees or costs you incur as a result of the change in location as determined by the arbitrator.

9.9. Severability. If any clause within this arbitration agreement (other than the Class Action Waiver clause above) is found to be illegal or unenforceable, that clause will be severed from this section, and the remainder of this arbitration agreement will be given full force and effect. If the Class Action Waiver clause is found to be illegal or unenforceable in its entirety, this entire arbitration agreement will be unenforceable, and the Dispute will be decided by a court.

9.10. Continuation. This section survives any termination of this agreement or the provision of the Services to you.

10 GOVERNING LAW AND JURISDICTION

The laws of the State of California, without regard to conflict-of-law rules, govern this Agreement and any dispute between you and the GamerLink Entities. Any dispute not subject to arbitration and not initiated in small claims court may be brought by either party in a court of competent jurisdiction in either the Superior Courts for the State of California in and for the County of San Mateo or in the United States District Court for the Northern District of California. Each party submits itself to the exclusive jurisdiction and venue of those courts, and waives all jurisdictional, venue and inconvenient forum objections to those courts. In any litigation to enforce any part of this Agreement, all costs and fees, including attorney's fees, will be paid by the non-prevailing party.

11 GENERAL LEGAL

11.1. Modifications. We may modify the terms of this Agreement at any time. A printable copy of this Agreement is available at https://gamerlinkapp.com/tos. If material changes to this Agreement are made, you will be notified by e-mail or other communication when you sign in to the Services. Your continued use of the Services will signify your acceptance of those changes. If you do not accept material changes to the Agreement, do not use the Services, and contact support@gamerlink.gg.

11.2. Successors and Assigns. This Agreement inures to the benefit of the parties, including any of our successors in interest. We have the right to assign our rights and obligations under this Agreement to any Affiliates or to any GamerLink Entity.

11.3. Severability. If any provision of this Agreement is held illegal or unenforceable by a court of competent jurisdiction, that provision will be severed, and the remainder of the agreement will remain in full force and effect.

12 WARRANTY DISCLAIMER AND LIMITATION OF LIABILITY

12.1. No Warranty. No warranty is given about the quality, functionality, availability or performance of the Services or any feature or Content offered on or through the Services. All Services and Content are provided "AS IS" and "AS AVAILABLE" with all faults. We may change, add or remove functionalities or features in our Services, and we may suspend or stop our Services altogether. We do not warrant that the Services and Content will be uninterrupted, error-free or without delays. In addition to the limitations of liability of this Agreement, we expressly disclaim any implied warranty of merchantability, warranty of fitness for a particular purpose and warranty of non-infringement. We assume no liability for any inability to purchase, access, download or use any content, data or service. YOUR SOLE AND EXCLUSIVE RECOURSE IN THE EVENT OF ANY DISSATISFACTION WITH OR DAMAGE ARISING FROM THE SERVICES, OR IN CONNECTION WITH THIS AGREEMENT, AND OUR MAXIMUM LIABILITY UNDER THIS AGREEMENT OR WITH RESPECT TO YOUR USE OF OR ACCESS TO THE SERVICES IS LIMITED TO YOUR DIRECT DAMAGES, NOT TO EXCEED $50USD (FIFTY US DOLLARS). EXCEPT AS STATED IN THE FOREGOING SENTENCE, WE EXCLUDE ALL LIABILITY FOR ANY LOSS OF DATA, DAMAGE CAUSED TO YOUR SOFTWARE OR HARDWARE, AND ANY OTHER LOSS OR DAMAGE SUFFERED BY YOU OR ANY THIRD PARTY, WHETHER DIRECT, INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL AND HOWEVER ARISING, AS A RESULT OF ACCESSING ANY CONTENT. UNLESS THIS PROVISION IS UNENFORCEABLE IN YOUR JURISDICTION, THE FOREGOING LIMITATIONS, EXCLUSIONS AND DISCLAIMERS APPLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, EVEN IF ANY REMEDY FAILS ITS ESSENTIAL PURPOSE.

12.2. Internet Access. Accessing and using the Services and its Content may require an internet connection for which you are solely responsible. Further, you are solely responsible for payment of any third-party fees associated with your internet connection, including internet service provider or airtime charges. The provision, quality and security of internet connectivity are the sole responsibility of the third party providing your internet service.

13 CONTACT INFORMATION

For further information, or if you have questions about the Services or your Account, contact support@gamerlink.gg.